Cancellation & Returns Policy
Readybuy Merchandising Pvt. Ltd. (hereinafter referred to as ‘Readybuy’) believes in making the experience of merchandising, as user friendly as possible, and therefore has a liberal cancellation policy.
Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors / merchants and they have initiated the process of shipping the merchandise.
- No cancellations will be entertained for orders placed under the Same Day Delivery category.
- Neither are cancellations are entertained for such merchandise offered on special / festive occasions like Pongal, Diwali, Valentine’s Day etc., as these are limited edition offers where cancellations are not possible.
- Readybuy does not accept cancellation requests for perishable items such as flowers, eatables etc. However, refund / replacement can be made if the customer establishes that the quality of the merchandise delivered is not as assured.
- In case of receipt of damaged or defective merchandise such as mobile phones, mixer grinder, calculator etc, the same shall be reported to our Customer Service team within 21 days of receipt of the said merchandise. For merchandise such as books, VCDs, DVDs and software products, reporting of defects shall be within 5 days of receipt.
- In case you the quality or quantity of the merchandise is not as ordered or assured, the same shall be brought to the notice of our customer service desk within 24 hours of receiving the product and the same shall be resolved appropriately.
- In case of issues based on warranty for the merchandise, the same may be resolved with the respective manufacturers.